Usability Analysis of Online Loan Application System using the System Usability Scale (SUS)
Keywords:
System Usability Scale, web Application , Laravel, Online Loan Application, Waterfall MethodAbstract
The rapid development of information technology has transformed various aspects of life, including the financial sector. A significant innovation is the online loan application system which provides convenience and speed for users in accessing financial services. Therefore, this final project aims to design and develop an Online Loan Application System for Koperasi Simpan Pinjam XYZ, based on the Laravel framework. This research not only focuses on developing a modern and reliable system, but also critically evaluates its usability level. The system is designed using the waterfall method , and functional testing is performed with black box testing. To measure and analyze the system's usability, this research specifically uses the System Usability Scale (SUS) method. The usability testing results using SUS obtained a score of 73, which according to the SUS value scale, is classified as 'Good'. This result indicates that the developed system has a good level of ease of use, thus being able to facilitate prospective members in submitting loan applications online without being constrained by distance. This research contributes to the financial industry by presenting a functional and user-friendly online lending system, and serves as a guide for developers in utilizing the Laravel Framework and the SUS method for usability evaluation in similar projects in the future.
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